# Suri Lab

- [General](https://docs.suricata.cloud/suri-lab/general.md)
- [En Desarrollo](https://docs.suricata.cloud/suri-lab/general/en-desarrollo.md)
- [Suri Sales Agent](https://docs.suricata.cloud/suri-lab/general/en-desarrollo/suri-sales-agent.md)
- [Beta](https://docs.suricata.cloud/suri-lab/general/beta.md)
- [SLA Operación](https://docs.suricata.cloud/suri-lab/sla-operacion.md): Gestion de los Service Level Agreements en Suricata Cloud
- [Inactividad Usuario (cliente)](https://docs.suricata.cloud/suri-lab/sla-operacion/inactividad-usuario-cliente.md)
- [Inactividad Agente](https://docs.suricata.cloud/suri-lab/sla-operacion/inactividad-agente.md): Suricata permite automatizar la gestión de tickets cuando un agente queda inactivo u offline, asegurando continuidad operativa y mayor eficiencia en la atención.
- [Copy of Inactividad Agente](https://docs.suricata.cloud/suri-lab/sla-operacion/copy-of-inactividad-agente.md): Suricata permite automatizar la gestión de tickets cuando un agente queda inactivo u offline, asegurando continuidad operativa y mayor eficiencia en la atención.


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